TMI Plumbing & Drain is a trade name and DBA of Tandem Mechanical Inc. References to TMI Plumbing & Drain, “we,” “us,” or “our” in this policy include Tandem Mechanical Inc. operating under the TMI Plumbing & Drain name. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
- Contact information you submit via our forms: name, phone number, email address, and service address.
- Service details including the type of service requested, property type, equipment information, and problem description.
- Photos and documents you upload to help us diagnose or estimate your service needs.
- Usage data such as pages visited, referral source, and UTM campaign parameters, collected via analytics tools.
How We Use Your Information
- To respond to your service requests and schedule appointments.
- To send appointment confirmations and follow-up communications.
- To improve our services, website performance, and marketing effectiveness.
- To comply with legal obligations and protect against fraud.
SMS / Text Message Consent
By providing your phone number and selecting text message as a preferred contact method, you consent to receive SMS messages from TMI Plumbing & Drain regarding your service request, appointment confirmations, and follow-up communications. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message or contacting us at 413-667-4998.
Email Consent
By providing your email address, you consent to receive email communications from TMI Plumbing & Drain regarding your service request and appointments. You may unsubscribe from marketing emails at any time using the link provided in each email.
Financing Disclosures
Financing is provided by third-party lenders unaffiliated with TMI Plumbing & Drain. Financing options, terms, APRs, and promotional periods are determined solely by the lender and are subject to credit approval. TMI Plumbing & Drain does not guarantee loan approval or specific terms. For full financing terms, please review the lender's application and agreement.
Information Sharing
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business (e.g., scheduling, financing lenders, analytics), and when required by law.
Data Retention
We retain customer and lead information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your personal data by contacting us.
Your Rights
You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us by phone at 413-667-4998 or email at tandem.mechanical@gmail.com.
Contact Us
TMI Plumbing & Drain
Westfield, MA 01085
Phone: 413-667-4998
Email: tandem.mechanical@gmail.com